REFUND POLICY
Digital downloads / e-guides - Refund Policy
Refunds, and exchanges are not accepted for these items as they are instant downloads so are not able to be returned to us.
Sleep Support Packages - Refund Policy
A full refund will be provided for cancellations with more than 24 hours notice.
Cancellation with less than 24 hours notice prior to a scheduled consultation will result in a refund of only 70% of the consultation package.
The Client agrees to provide Bub2sleep with 48 hours notice should they need to reschedule their consultation to a different day. Unless of course it is an emergency.
Should the Client choose not to proceed after the initial consultation, has been completed and the plan has been provided. The client has 24 hours to inform Bub2sleep they no longer want to proceed. If they do within this time frame they will be eligible for a 70% refund.
If at any stage after the first 24 hours the client chooses to longer proceed, the Client will not be eligible for a refund.
If the Client becomes uncooperative or threatening towards any staff member at Bub2sleep, Bub2sleep reserves the right to terminate services without refund.
Should you need to put the program on hold after commencement of the program, arrangements will be at the discretion of Bub2sleep.
There is no magic wand when it comes to children’s sleep, and it is highly dependent on the caregivers ability to stay consistent with the changes and stay strong with their nurturing, loving boundaries, the child's progress highly depends on the parent's ability to consistently implement the changes set forth by Bub2sleep.